Frequently Asked Questions

Everything you need to know about shopping with SIRICCO.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while express options are available at checkout.

How do I return or exchange an item?

We offer a 30-day return policy for most items. To initiate a return, please visit our returns portal with your order number and email address to receive a prepaid shipping label.

Which payment methods do you accept?

SIRICCO accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.

What should I do if my item arrives damaged?

Please contact our customer support team within 48 hours of delivery with photos of the damage. We will prioritize a replacement or a full refund for any defective goods.